Our prime goal is to provide adequate, affordable, and safe potable water to the City of Gingoog 24-hours a day and assiduously commit to the needs of quality and friendly services to our concessionaires.

We will commit to assure an excellent service in cleaning up all household septage of the City and and nearby municipalities. We will commit to protect our watershed and support the programs in relation to our environment.

We shall, at all times, conduct ourselves as government servants, upholding the beliefs of professionalism, values of morality, integrity, and honesty.


 To be an outstanding partner of the city and nearby municipalities in sustaining life, development, and sanitation by providing safe potable water and sanitation services, with an equally highest concern to preserve our watershed area resources.


    In line with our Vision and Mission as a water utility institution, the Gingoog City Water District (GCWD) is mandated to perform the following duties and responsibilities to its concessionaires:
1.     To provide safe and potable water to the drinking public, 24 hours a day and 7 days (24/7) a week.
2.     To implement rules and regulations through the Board of Directors formulated policies for the terms and conditions of water supply and services for concessionaires.
3.     To maintain good customer services to our concessionaires, compliant to the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.
4.     To properly and efficiently act on the concessionaire’s service requests.
5.     To conduct ourselves as government servants, upholding the beliefs of professionalism, values of morality, integrity, and honesty.
6.     To conduct regular repair and maintenance of all pipelines and facilities to ensure a very satisfactory supply of safe and potable water.
7.     To regularly conduct a Monthly Bacte-Test of our water supply to ensure the quality and potability of water.
8.     To conduct annual Physical and Chemical Analyses of water from each pumping stations and spring sources.
9.     To conduct 24-hour chlorination of all water supplies coming from the sources to the distribution lines.
10.    To monitor and conduct daily residual chlorine test to ensure the distribution of safe and potable water to the households of Gingoog.
11.     To constantly conduct a study on the best water services that the district could offer to local constituents as water provider for any possible water expansion programs.
12.     To solicit financial assistance or grants for the expansion of the water system from LWUA, LGU, and various government institutions.
13.     To be an active member of the City Environment Natural Resources Council in preserving and promoting watershed areas within the city proper for the protection of the environment and water reserves.
14.      To solicit financial assistance or grants for the watershed programs through a one-hectare model from LGU, local organizations, and concerned individuals.

Performance Pledge


  • Work promptly and efficiently from Mondays through Fridays, from 7:00 a.m. to 5:30 p.m.,  without noon break; on Saturdays, from 8:00 a.m. to 5:00 p.m. only with noon break.
  • Attend immediately for our concessionaires’ assistance and complaints on  water  services and initiate corrective measures the soonest time possible or within  the day  through our complaints  and  assistance  desk;
  • Make necessary measures to maintain our satisfactory and efficient water services;
  •  Maintain credibility in the government service through transparent operations  and accountability  through  dedication  and  performance;
  • Ensure strict compliance with the service standards and act immediately  for any  delays  in  front-line  services.

All these we pledge,

Because YOU deserve no less.

Feedback and Redress Mechanisms

In order to serve you better, please let us  know  how  we have  served you by doing any of the following:

  • You may call us  at  Landline Nos.  (088)861 1190  OR  (08842) 7448
  • Talk  to our OFFICER OF THE DAY.
  • Accomplish our Feedback Form available in the office and put in the drop box at the Mamamayan  Muna  Action Center.

If you are not satisfied with our services, your written or verbal complaints shall immediately be attended to by the Officer of the Day at the Public Assistance and Complaints Desk. THANK YOU  for helping us  to continuously maintain  and improve our  efficient  water  services.