Transparency Seal | The Official Website of Gingoog City Water District

Symbolism

“A pearl buried inside a tightly-shut shell is practically worthless. Government information is a pearl, meant to be shared with the public in order to maximize its inherent value.”

The Transparency Seal, depicted by a pearl shining out of an open shell, is a symbol of a policy shift towards openness in access to government information. On the one hand, it hopes to inspire Filipinos in the civil service to be more open to citizen engagement; on the other, to invite the Filipino citizenry to exercise their right to participate in governance.

This initiative is envisioned as a step in the right direction towards solidifying the position of the Philippines as the Pearl of the Orient – a shining example for democratic virtue in the region.

For FY 2014, the IATF set four good governance conditions based on the performance drivers of the Results-Based Performance Management System (RBPMS):

a. Transparency Seal – Section 91 of the General Provisions of the General Appropriations Acts of FY 2014 (or Republic Act No. 10663) mandates that, “To enhance transparency and enforce accountability, all agencies of the government, including Constitutional Offices enjoying fiscal autonomy, SUCs, GOCCs and LGUs shall maintain an official website where its transparency seal shall be posted and which shall contain the following information:

I. Agency’s Mandate, Vision, Mission and List of Officials

Mission and Vision
Agency’s Mandate
List of Officials

OUR MISSION

Our prime goal is to provide adequate, affordable, and safe potable water to the City of Gingoog 24-hours a day and assiduously commit to the needs of quality and friendly services to our concessionaires.

We commit to environmental stewardship and the preservation of natural resources. Our initiatives ensure the cleanliness of household septage and sewerage in Gingoog City. We stand ready to respond swiftly and effectively to water-related emergencies, including natural disasters and health crises.

We protect the watershed and actively assist in the implementation of environmental programs that preserve and enhance natural resources for future generations.

We uphold principles of integrity, honesty, and strong values, ensuring that every decision reflects the trust placed in us by the community we serve.

OUR VISION

An empowered leading partner of the city in fostering life, dedicated to ensuring a future where every resident has access to safe, potable water and innovative sanitation solutions. Devoted in protecting our watershed areas to sustain our water sources for generations to come, and uphold the highest standards in water quality. Driven by unwavering professionalism, to provide exceptional customer service, guided by integrity and a genuine commitment to serve.

OUR MANDATE

Gingoog City Water District (GCWD) is a Government Owned and Controlled Corporation (GOCC) and is authorized to operate and provide safe and potable water supply service to the residents of Gingoog City pursuant to Presidential Decree No. 198, as amended “The Provincial Water Utilities Act of 1973”.

PERFORMANCE PLEDGE

WE, THE OFFICERS AND EMPLOYEES OF GINGOOG CITY WATER DISTRICT (GCWD), COMMIT TO:

Work promptly and efficiently from Mondays through Fridays, from 7:00 a.m. to 5:30 p.m., without noon break; on Saturdays, from 8:00 a.m. to 5:00 p.m. only with noon break.
Attend immediately for our concessionaires’ assistance and complaints on water services and initiate corrective measures the soonest time possible or within the day through our complaints and assistance desk;
Make necessary measures to maintain our satisfactory and efficient water services;
Maintain credibility in the government service through transparent operations and accountability through dedication and performance;
Ensure strict compliance with the service standards and act immediately for any delays in front-line services.

All these we pledge,

Because YOU deserve no less.

OBJECTIVES

1. To provide safe and potable water to the drinking public, 24 hours a day and 7 days (24/7) a week.

2. To implement rules and regulations through the Board of Directors formulated policies for the terms and conditions of water supply and services for concessionaires.

3. To maintain good customer services to our concessionaires, compliant to the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

4. To properly and efficiently act on the concessionaire’s service requests.

5. To conduct ourselves as government servants, upholding the beliefs of professionalism, values of morality, integrity, and honesty.

6. To conduct regular repair and maintenance of all pipelines and facilities to ensure a very satisfactory supply of safe and potable water.

7. To regularly conduct a Monthly Bacte-Test of our water supply to ensure the quality and potability of water.

8. To conduct annual Physical and Chemical Analyses of water from each pumping stations and spring sources.

9. To conduct 24-hour chlorination of all water supplies coming from the sources to the distribution lines.

10. To monitor and conduct daily residual chlorine test to ensure the distribution of safe and potable water to the households of Gingoog.

11. To constantly conduct a study on the best water services that the district could offer to local constituents as water provider for any possible water expansion programs.

12. To solicit financial assistance or grants for the expansion of the water system from LWUA, LGU, and various government institutions.

13. To be an active member of the City Environment Natural Resources Council in preserving and promoting watershed areas within the city proper for the protection of the environment and water reserves.

14. To solicit financial assistance or grants for the watershed programs through a one-hectare model from LGU, local organizations, and concerned individuals.

List of Officials (Board of Directors and Management)

II. Annual Financial Reports